Soft Skills Sales Training Program

Account Managers Skills Development

Specific learning objectives include:

• Understand how the Account Manager’s behavior, acceptance and usage affects the customers perception
• Demonstrate an Account Manager’s full buy-in and competency approach
• Demonstrate confidence & skill as a problem solver
• Apply techniques to deal with difficult customers
• Provide Etisalat solution as an ultimate service

COURSE DURATION IS TWO DAYS @ 8 HOURS PER DAY

20 Account Managers / session

By the end of this course, participants will be able to:

• Gain the right skills to professionally handle customers, including difficult ones.
• Be properly educated and prepared for a professional sales career.
• Maximize sales through effective closing techniques.
• Know how to address their customers’ needs, convert them to sales and manage the full selling process in a professional manner.
• Understand what to say, when to say and how to say.
• Establish trust, develop and maintain long-term customer loyalty to your brand.