Employee Dispute Resolution: Mediation through Peer Review
Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.
How You Will Benefit:
- What the Peer Review process is
- How employees file grievances and how management should respond
- How a facilitator and a panel is chosen
- What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
- What responsibilities and powers a panel should have
- Questioning techniques
- Why peer review panels fail and how to avoid those pitfalls
What You Will Cover:
- What is Peer Review?
- Initiating the Process
- Setting up the Peer Review Panel
- Questioning Techniques
- Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
- Walkthrough of a sample panel, with customizable case files
- Why does the process fail?
- How can we ensure the process succeeds?
- Instruction by an expert facilitator
- Small interactive classes
- Specialized manual and course materials
- Personalized certificate of completion