Conflict Resolution – Dealing With Difficult People

Price:£95000

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth. (Or is to avoid conflict with a spouse, a parent, a child or a friend?

SKU: SKCD116 Category: Tags: , Product ID: 9537

Description

Conflict Resolution – Dealing With Difficult People

In MAHAM’s Conflict Resolution – Dealing With Difficult People, we stress on an important fact: Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.

What Will Students Learn?

  • Recognize how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

What Topics are Covered?

  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • Dealing with anger (yours and others)
  • Dealing with problems
  • The three step conflict resolution model
  • Changing yourself
  • Why don’t people do what they are supposed to?
  • De-stress options to use when things get ugly

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes (face to face and Live Online)
  • Specialized manual and course materials
  • Personalized certificate of completion

SKU# SKCD116

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