Leadership is a rare talent and a science. Sharpen your skills NOW!


This is a strong and effective overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet you will be expected to make decisions that are both effective and legal. This workshop will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring process (such as diversity issues, compensation, and discipline).


Workshop topics:

  • The latest trends in the human resource field and the changing role of the human resource professional.
  • How to write job specifications and identify core competencies.
  • Methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
  • How to get employees off to a good start.
  • How to deal with compensation and benefits.
  • How to maintain healthy employee relations.
  • How to make performance appraisals a cooperative process.

Course Outline:

  • Planning employee orientation
  •  The interview process
  • Using Behavior Description Interviewing
  • The importance of job descriptions
  • Advertising for resumes
  • Absenteeism
  • Diversity
  • Compensation and benefits
  • Discipline & Termination

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion
Item # SSLM119


People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace and everywhere else.

Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two day workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.


How You Will Benefit:

  • Understand how often we all negotiate and the benefits of good negotiation skills.
  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
  • Identify the various negotiation styles and their advantages and disadvantages.
  • Develop strategies for dealing with tough or unfair tactics.
  • Gain skill in developing alternatives and recognizing options.
  • Have the opportunity to practice the “how to” of these skills in a supportive environment.
  • Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

What You Will Cover:

  • What is Negotiation?
  • The Successful Negotiator
  • Preparing for Negotiation
  • The Nuts and Bolts
  • Making the Right Impression
  • Getting off to a Good Start
  • Exchanging Information
  • The Bargaining Stage
  • Inventing Options for Mutual Gain
  • Getting Past No and Getting to Yes
  • Dealing with Negative Emotions
  • Moving from Bargaining to Closing
  • The Closing Stage

What’s Included?

  • Instruction by an expert facilitator
  • Small interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Item # SSLM127